Comments on: The state does it better http://www.saysuncle.com/2008/05/27/the-state-does-it-better/ Remember, I do this to entertain me... not you. Sun, 22 Nov 2009 11:33:21 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: gemini http://www.saysuncle.com/2008/05/27/the-state-does-it-better/comment-page-1/#comment-200833 gemini Thu, 29 May 2008 21:04:31 +0000 http://www.saysuncle.com/?p=15830#comment-200833 We received our refund check last week; it was exactly $1000 less than expected. Called the IRS and after waiting on hold for less than 5 minutes, a very nice woman said the problem seemed to be that their records reflected that we had paid $1000 less on one estimate than we thought we had. She advised me to get the cancelled check in question. Since I do banking online, I was able to print out the check right away. Called back, another 5 minute or so wait, and then I got another very pleasant woman. She listened to me read the # off the back of the check, looked in their records, and said, "yup, that's your check - I see your name and SSN. But it was credited to someone else's account." She apologized, fixed it, and said we'd have a check in about 2 weeks. Now obviously, I would prefer that this mistake hadn't happened, but I was pleasantly surprised by the level of customer service and responsiveness displayed by the IRS folks I talked with. We received our refund check last week; it was exactly $1000 less than expected. Called the IRS and after waiting on hold for less than 5 minutes, a very nice woman said the problem seemed to be that their records reflected that we had paid $1000 less on one estimate than we thought we had. She advised me to get the cancelled check in question.

Since I do banking online, I was able to print out the check right away. Called back, another 5 minute or so wait, and then I got another very pleasant woman. She listened to me read the # off the back of the check, looked in their records, and said, “yup, that’s your check – I see your name and SSN. But it was credited to someone else’s account.”

She apologized, fixed it, and said we’d have a check in about 2 weeks.

Now obviously, I would prefer that this mistake hadn’t happened, but I was pleasantly surprised by the level of customer service and responsiveness displayed by the IRS folks I talked with.

]]> By: Jay Johnson http://www.saysuncle.com/2008/05/27/the-state-does-it-better/comment-page-1/#comment-200693 Jay Johnson Tue, 27 May 2008 15:08:06 +0000 http://www.saysuncle.com/?p=15830#comment-200693 I'm glad you mentioned the Professional Privilege taxes. I've got to get that nonsense paid today. I’m glad you mentioned the Professional Privilege taxes. I’ve got to get that nonsense paid today.

]]> By: ParatrooperJJ http://www.saysuncle.com/2008/05/27/the-state-does-it-better/comment-page-1/#comment-200688 ParatrooperJJ Tue, 27 May 2008 13:37:31 +0000 http://www.saysuncle.com/?p=15830#comment-200688 Do you have to complete the DMA form? The Designation of Material Assistance to Terrorism form that asks if you provide assistance to listed terriorist groups. What a waste of tax dollars that one is. Do you have to complete the DMA form? The Designation of Material Assistance to Terrorism form that asks if you provide assistance to listed terriorist groups. What a waste of tax dollars that one is.

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